FAQ

Yes. Direct bookings get our best available rate along with offers such as complimentary breakfast or early check-in, subject to availability.

Absolutely. You can add several rooms in the booking bar. For groups of more than five rooms, contact us for special group rates.

Check-in is from 12:00 PM and check-out is until 11:00 AM. Early check-in and late check-out depend on availability and may carry a small charge.

All adult guests need a valid government photo ID such as an Aadhaar card, passport, voter ID or driving licence. Foreign nationals must show their passport and valid visa.

Children are always welcome, and those under 6 stay free when using existing bedding. Pets are not allowed at present, except for service animals.

Rooms include free Wi-Fi, a flat-screen TV, in-room tea and coffee, a digital safe, room heaters in winter, toiletries and daily housekeeping.

Yes, extra beds are available in most room types for an additional charge. Please mention it while booking so we can keep one ready.

Many of our rooms and suites face the mountains. Select a view room while booking, or add a note and we will try our best to allot one.

It depends on the plan you choose. Plans that include breakfast are clearly marked while booking, and breakfast can also be added at the hotel.

Each property has a multi-cuisine restaurant serving local, Indian, Chinese and Continental dishes, along with 24x7 in-room dining.

We accept UPI, credit and debit cards, net banking and cash at the hotel.

Free cancellation is available up to 7 days before check-in. Cancellations made later may be charged for one night. Non-refundable rates cannot be cancelled. See our Refund / Cancellation Policy for full details.

Eligible refunds are processed within 5–7 working days to the original payment method.

The nearest airport is Bagdogra and the nearest railway station is New Jalpaiguri (NJP). From there, our properties are a scenic drive of 2.5 to 4.5 hours depending on the location.

Yes. We can arrange airport or station pick-ups and local sightseeing tours at an additional charge. Please share your travel details at least 24 hours in advance.

Complimentary parking is available for guests on a first-come, first-served basis.