Refund / Cancellation Policy

1. Overview

We understand that plans can change. This policy explains how cancellations, changes and refunds work for bookings made directly with Holifix Hotels. Bookings made through third-party websites follow the policy of that website.

2. Cancellation Charges

Cancellation charges depend on how early you cancel before your check-in date:

3. Peak Season & Special Rates

Bookings during peak periods such as Durga Puja, Diwali, Christmas, New Year and summer holidays, as well as non-refundable or promotional rates, may have stricter conditions. These conditions are shown at the time of booking.

4. Changing Your Booking

You can change your stay dates free of charge up to 7 days before check-in, subject to availability. Any difference in rate will be charged or refunded. Changes requested later are treated as a cancellation and a new booking.

5. Early Departure

If you check out earlier than planned, the remaining nights may be charged in full. Please speak to the front desk and we will do our best to help.

6. Refund Process

• Eligible refunds are processed within 5–7 working days of the cancellation.
• Refunds are made to the original payment method only.
• Your bank may take a few additional days to credit the amount.
• Payment gateway charges, if any, are non-refundable.

7. Cancellation by Holifix

In the rare event that we must cancel your booking because of circumstances beyond our control, such as natural disasters, landslides or government restrictions, we will offer you a full refund or alternative dates at no extra cost.

8. How to Cancel

To cancel or change a booking, call or email us with your booking ID. You will receive a confirmation once your cancellation has been processed.