Privacy Policy

1. Introduction

Holifix Hotels ("Holifix", "we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or stay with us, how we use it and the choices you have.

2. Information We Collect

Booking details: your name, phone number, email address, stay dates and number of guests.
Identity documents: government ID details collected at check-in, as required by law.
Payment information: processed securely by our payment partners. We do not store full card details.
Website usage: basic technical data such as browser type, pages visited and IP address.

3. How We Use Your Information

To confirm and manage your reservation.
To provide the services you request during your stay.
To send booking updates and, with your consent, offers from Holifix.
To meet legal and regulatory requirements.
To improve our website and services.

4. Sharing Your Information

We never sell your personal information. We share it only with trusted partners who help us run our services, such as payment gateways and booking systems, or with government authorities when required by law.

5. Cookies

Our website uses cookies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, although some features of the website may not work properly without them.

6. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.

7. Data Retention

We keep your personal information only for as long as needed to provide our services and to meet legal, tax and accounting requirements.

8. Your Rights

You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages at any time. To make a request, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.